Account Manager

Department:   B2B/Corporate Accounts

Company Background:

RedVector provides technology-driven education to an ever-expanding roster of industrial, enterprise and private-sector clients. Our team members are dedicated, interesting, passionate, and results-oriented, and we're committed to ensuring that all our clients receive only the best products and highest levels of service.
If you are seeking a professional environment where there's more enthusiasm than there is red tape, where hard work charges the atmosphere with excitement and promise, where ideas are encouraged, an entrepreneurial team spirit is essential, and people like coming to work, then RedVector may be the place for you.
We're always looking for sharp, quick, and creative people. If you're multi-talented, colorful, team-oriented, and ready to maximize your potential and have done your homework and think you may want to work here, we'd like to speak with you!

Responsibilities, Purpose and Scope:

RedVector, the leading provider of online Continuing Education for the AEC (Architects, Engineers, and Contractors) industry, is currently seeking an Account Manager for its B2B Division. This is a full-time, salary plus commission position responsible for supervision, management and sales to our existing commercial accounts.

Candidate’s responsibilities include:

• Software post sales technical support
• Direct phone support with customers seeking assistance
• Assist Enterprise Sales staff by demonstrating software functionality
• Provide quality assurance and feedback to internal IT and software development team
• Skill in working with SAS (software as a service) delivery model
• Detailed reporting and tracking
• Sales of upgrades and adding new users to existing accounts

Must be self-motivated and demonstrate strong written and verbal communication skills.  Ability to work in a fast-paced environment, managing multiple requests from multiple users is a must.

Experience / requirements:

• Strong sales support background
• PC skilled with strong knowledge of MS Office (Word, Excel, Outlook)
• User experience with a CRM (Customer Relationship Management) system, e.g., Microsoft Dynamics, Salesforce.com, or other customer support application
• Train new users and assist with problem resolution
• Must take direction from multiple departments and work well with all
• Experienced in providing assistance and support to software applications users at corporate headquarters level
• Strong on time attendance history
• Strong appreciation for ethical business conduct

Compensation:

Base salary plus monthly commission package.  Complete benefits package including health, dental, vision, life and 401k.