This course has been discontinued
This course covers some of the key IT operations related to security. It discusses how a security incident can be handled from the beginning and introduces the basic concepts of licensing software products and how digital rights management works. This course discusses how to demonstrate professionalism in your communication and behavior by avoiding distractions, dealing with a tough customer, handling confidential information, and using social networking. Also covered in this course is the disposal of electronic waste components such as computers, printers, monitors, batteries and CRTs.