Interpersonal Communication is a course designed to help supervisors apply the listening and speaking skills that are basics for good interpersonal communication on the job. After completing this course, participants should be able to describe three basic levels of listening, identify common mental habits that are barriers to effective listening, and describe how to use awareness of nonverbal communication to ensure effective interpersonal communication. They should also be able to describe common types of ineffective responses, explain what empathic responses are and how they can be used for effective interpersonal communication, explain what constructive feedback is and describe how it can be used for effective interpersonal communication, and describe techniques that can be used to deal with people who become emotional on the job.
