This course has been discontinued
In the first three courses of this series you learned the basics of customer service that will help you interact well with your customers: how to present yourself well, listen for understanding, and communicate effectively. In this lesson you will learn how to combine these skills to complete your customer interactions successfully. Every customer interaction involves three important steps that need to be completed in order to satisfy customers. This interactive online course is designed to help you to fully understand these three steps so that you will complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.