RedVector RV-10438

The Ultimate Project Manager, Chapter 14: Managing Project Quality

The Ultimate Project Manager, Chapter 14: Managing Project Quality

1 hr. Online Course

Level: Intermediate

Item#: RV-10438

SME: Michael D'Alessandro

Average Rating

4 39
Have you produced projects that did not meet you or your client’s expectations, despite having a skilled team and rigid project management plan? This could have been because quality was not accounted for early on in the project. The purpose of this course is to show you methods and tools you can use to implement and improve the quality of your projects.

You will learn:
  • How to build quality into your project
  • How to estimate the annual costs of a substandard project to determine the how much you should spend on meeting quality expectations How to work within quality assurance programs and manage the quality control process
  • How to review the quality of your project, allowing you to improve the quality of your project And
  • How to prepare for design changes that can unexpectedly show up
Course Objectives
By the end of this course you should be able to:
  • List factors that could affect how a client defines a project’s quality.
  • Describe how quality can be implemented into your project at the start of the project using the five ways of how to build quality in a project.
  • Estimate the cost of maintaining quality on your project by calculating the substandard quality of project using direct and indirect costs.
  • Explain the purpose of quality assurance programs.
  • Compare and contrast the four different quality control programs: quality assurance, quality control, quality improvement, and total quality management. 
  • Affirm the purpose of the seven different reviews in the quality control process. Provide the six ways that will help you improve the quality of your projects.
  • Identify components of quality control checklists for design drawings, design calculations, and design specifications.
  • Explain why management would want to use the Lead Design Management and Lean Construction to approach a project and how it can be implemented.
SUBJECT MATTER EXPERT: Michael D'Alessandro
Michael D'Alessandro Photo
Mr. D'Alessandro has been involved with the A/E Design and Construction Industry for more than 20 years. Prior to joining PSMJ Resources, Inc., he was with Parsons Infrastructure and Technology Group as a Principal Project Manager. His responsibilities included project management, proposal preparation, department management, and human resources management.

His extensive project management experience includes engineering, procurement, ranging in capital value from $1 million to $55 million. He has also been responsible for management of fast-track multi-discipline projects involving equity placement for both domestic and international facilities.

During his tenure as a Project/Client Manager, he successfully completed capital projects in 18 different countries. He has worked with some of the largest global companies by consistently demonstrating the ability to accomplish project budget and schedule objectives with a high degree of client satisfaction.

As a consultant, he has provided project management training since 1990 and has been involved in strategic planning for design/build initiatives and work process improvements for small project environments. He has also served as a Quality Council member, leading efforts to measure client satisfaction and improve design productivity.

Michael has a Bachelor of Science degree in Civil Engineering and a Masters Degree in Environmental Engineering. He is also certified by the Project Management Institute as a Project Management Professional (PMP) and is a member of the American Society of Civil Engineers. Michael is also a registered professional engineer in a number of states and is a Diplomate of the American Academy of Environmental Engineers.
State Licenses
AK - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
AK - Engineer (Health, Safety & Welfare - ,)
AL - Engineer (General - ,)
AL - Landscape Architect (General - Approved LA CES-2022)
AR - Engineer (General - ,)
Canada - Northwest Territories and Nunavut Engineer (General - ,)
DC - Engineer (General - CE21800018)
DE - Engineer (Business Practice (maximum of 9 hours) - ,)
FL - Contractor, Certified (General - 0610742)
Accreditation: FL DBPR Approved Provider 0001771
FL - Contractor, Pinellas County (General - 0610742)
Accreditation: FL DBPR Approved Provider 0001771
FL - Contractor, Registered (General - 0610742)
Accreditation: FL DBPR Approved Provider 0001771
FL - Interior Designer (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
GA - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
GA - Contractor, Residential and General (General)
GA - Engineer (General - ,)
GA - Landscape Architect (General - Approved LA CES-2022)
IA - Engineer (General - ,)
ID - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
ID - Engineer (General - ,)
IL - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
IL - Engineer, Professional (General - ,)
IL - Engineer, Structural (General - ,)
IN - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
IN - Engineer (General - Board Approved - CE21800018)
IN - Landscape Architect (General - Approved LA CES-2022)
KS - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
KS - Engineer (Health, Safety & Welfare - ,)
KS - Landscape Architect (General - Approved LA CES-2022)
KY - Engineer (General - ,)
LA - Engineer (General - ,)
LA - Landscape Architect (General - Approved LA CES-2022)
MD - Engineer (General - ,)
MD - Landscape Architect (Category B - Approved LA CES-2022)
ME - Engineer (General - ,)
MI - Engineer (General - ,)
MN - Engineer (General - ,)
MO - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
MO - Engineer (General - ,)
MO - Landscape Architect (General - Approved LA CES-2022)
MS - Engineer (General - ,)
MT - Engineer (General - ,)
NC - Engineer (General - ,)
ND - Engineer (General, Health, Safety & Welfare)
NE - Landscape Architect (General - Approved LA CES-2022)
NH - Engineer (General - ,)
NJ - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
NJ - Engineer (General - 24GP000006300)
NM - Engineer (General - ,)
NM - Landscape Architect (General - Approved LA CES-2022)
NV - Engineer (General - ,)
NY - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
NY - Engineer (General - NYS Sponsor #133)
Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
NY - Landscape Architect (General - Approved LA CES-2022)
OH - Engineer (General - ,)
OH - Landscape Architect (General - Approved LA CES-2022)
OK - Engineer (General - ,)
OR - Engineer (General - ,)
OR - Landscape Architect (General - Approved LA CES-2022)
PA - Code Official,Certified (UCC) (General)
PA - Landscape Architect (General - Approved LA CES-2022)
PR - Engineer (General - ,)
RI - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
SC - Engineer (General - ,)
SD - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
SD - Engineer (General - ,)
SD - Landscape Architect (General - Approved LA CES-2022)
TN - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
TN - Engineer (Health, Safety & Welfare - ,)
TN - Landscape Architect (General - Approved LA CES-2022)
TX - Engineer (General - ,)
UT - Engineer (General - ,)
VA - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
VA - Engineer (General - ,)
VA - Landscape Architect (General - Approved LA CES-2022)
VT - Engineer (General - ,)
WA - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
WA - Landscape Architect (General - Approved LA CES-2022)
WI - Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
WI - Engineer (General - ,)
WV - Engineer (General - ,)
WV - Landscape Architect (General (max 6 hrs online) - Approved LA CES-2022)
WY - Engineer (General - ,)
Professional Organizations
American Academy of Environmental Engineers - AAEES - Member (General - ,)
American Hospital Association - AHA - Certified Healthcare Constructor (CHC) (General)
American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)
American Institute of Architects - AIA - Architects (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
American Institute of Constructors - AIC - Professional Constructor (General)
American Society of Landscape Architects (LA CES) - ASLA - Member (General - Approved LA CES-2022)
American Society of Professional Estimators - ASPE - Certified Professional Estimator (CPE)/Associate Estimator Professional (AEP) (General)
BOMI International - RPA, FMA and/or SMA (General)
Canada - Alberta Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - Alberta Engineer (General - ,)
Canada - British Columbia Architect (AIBC) (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - British Columbia Engineer (General - ,)
Canada - Manitoba Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - Manitoba Engineer (General - ,)
Canada - New Brunswick Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - New Brunswick Engineer (General - ,)
Canada - Newfoundland and Labrador Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - Newfoundland and Labrador Engineer (General - ,)
Canada - Northwest Territory Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Engineer (General - ,)
Canada - Ontario Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - Ontario Engineer (General - ,)
Canada - Quebec Architect (General - AIA Reg RV1268-2022)
Accreditation: AIA Registered Provider J315
Canada - Quebec Engineer (General - ,)
Canada - Saskatchewan Engineer (General - ,)
Canada - Yukon Engineer (General - ,)
Construction Management Association of America - CCM - Certified Construction Manager (General)
Design-Build Institute of America - DBIA - Design-Build Professional (General)
Federal Building Personnel Training Act (FBPTA) (General)
International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)
International Society of Automation - ISA - Certifications (General)
National Institute for Certification in Engineering Technologies - NICET (General - ,)
Ontario Association of Certified Engineering Technicians and Technologists - OACETT - Certified Member (Management/Leadership Training)
Project Management Institute (PMI) - Project Management Professional (CAPM, ACP, RMP, SP) (Technical - RV-10438)
Accreditation: R.E.P. Provider 1510
Project Management Institute (PMI) - Project Management Professional (PMP, PgMP, PfMP, PBA) (Technical - RV-10438)
Accreditation: R.E.P. Provider 1510
Course Reviews (39)
Some technical issues when writing in responses, the website crashed and i had to re-start the screen before
By (Engineer) on May, 11, 2020
Some technical issues when writing in responses, the website crashed and i had to re-start the screen before.
The course has some kinks but the content was excellent and thorough
By on May, 28, 2020
The course has some kinks but the content was excellent and thorough. Took me quite a bit longer than 1 hour.
Process for reviewing design is with good detail
By on Sep, 24, 2020
Process for reviewing design is with good detail.
I got so much relevant information related to how the quality management process takes place in all location
By on Sep, 12, 2020
I got so much relevant information related to how the quality management process takes place in all location.
Very extensive and informative
By on Aug, 21, 2020
Very extensive and informative. Great content.
Some glitches in the section questions
By (Engineer) on Jun, 25, 2020
Some glitches in the section questions. Suggest using the multiple guess or matching answers to questions. Typing in answers caused some issues
good
By on Jun, 25, 2020
good
Very informative
By (Engineer) on Jul, 29, 2020
Very informative
Filling out blank takes longer than anticipated
By (Engineer) on Aug, 07, 2020
Filling out blank takes longer than anticipated.
1
By (Engineer) on Aug, 20, 2020
1.25 hours may be more appropriate
Please review the wording of the following quiz question ("unsatisfied clients satisfied"): Poor design quality does not yield optimal financial returns, can result in unsatisfied clients satisfied, and can ________________________
By (Engineer, Professional Organization) on Jul, 09, 2020
Please review the wording of the following quiz question ("unsatisfied clients satisfied"): Poor design quality does not yield optimal financial returns, can result in unsatisfied clients satisfied, and can ________________________.
Being in the quality program, this was helpful to see quality from a management perspective
By on Sep, 02, 2020
Being in the quality program, this was helpful to see quality from a management perspective.
Information was clear
By (Architect, Professional Organization) on Sep, 11, 2020
Information was clear
Course was as expected
By on Dec, 30, 2020
Course was as expected
n/a
By (Engineer) on Jul, 15, 2020
n/a
The written answer segments weren't helpful for me retaining information, though it was nice to be able to review how my understanding had changed throughout the course
By on Jan, 18, 2021
The written answer segments weren't helpful for me retaining information, though it was nice to be able to review how my understanding had changed throughout the course.
There are several grammatical errors throughout the training and exam
By (Geologist / Geoscientist) on Aug, 20, 2020
There are several grammatical errors throughout the training and exam. These should have been caught in the review process.
slides didn't work
By (Engineer) on Jul, 12, 2020
slides didn't work
Would be helpful if transcripts are provided to decrease time in taking notes
By on Jul, 06, 2020
Would be helpful if transcripts are provided to decrease time in taking notes.
Course progression was glitchy and did not work well in multiple browsers
By on Jun, 01, 2020
Course progression was glitchy and did not work well in multiple browsers.
my field is not related to design and construction
By (Engineer) on Jun, 01, 2020
my field is not related to design and construction. So a lot of information is not relevant.
It is difficult
By on Jun, 12, 2020
It is difficult. A lot of information is packed.
thanks
By (Professional Organization) on Jun, 15, 2020
thanks..
Learned a lot
By (Professional Organization) on Jun, 17, 2020
Learned a lot
The course took much longer to complete than the 1 hour estimate and the end quiz contained typos
By (Engineer) on Jun, 19, 2020
The course took much longer to complete than the 1 hour estimate and the end quiz contained typos. Given the extended amount of time, consistent tone of the narration, unhelpful images, and periodic typing prompts, it felt like the course dragged on.
too long
By (Contractor / Trades) on Jan, 23, 2021
too long
It might bee good to include different types of learning to better hold the learner's attention
By (Engineer) on Jun, 29, 2020
It might bee good to include different types of learning to better hold the learner's attention.
Questions poorly written
By on Jun, 19, 2020
Questions poorly written
better, less dense and easily digestible
By on Jul, 07, 2020
better, less dense and easily digestible. However many issue with the software with allowing me to answer questions.
Much of this course content is not relevant to my work
By (Engineer) on Jul, 15, 2020
Much of this course content is not relevant to my work. I was also much longer than it needed to be.
questions were confusing and difficult to answer in free form - cant remember a list of 5 things we just learned on another slide
By on Jun, 12, 2020
questions were confusing and difficult to answer in free form - cant remember a list of 5 things we just learned on another slide. very long and a lot of detail that isn't necessary or not the most relevant detail to the company
Had to restart the course multiple times as it would lock up and then it did not save progress
By (Engineer) on Oct, 20, 2020
Had to restart the course multiple times as it would lock up and then it did not save progress.
Too long for a 1 hour course
By (Engineer) on Dec, 06, 2020
Too long for a 1 hour course. Very boring - too many details. Course should be streamlined and cover the more important QA/QC aspects for design and construction.
I'm not a construction or design person so this somewhat felt like a waste of time
By on Jun, 23, 2020
I'm not a construction or design person so this somewhat felt like a waste of time.
It was saturated information that was very important
By on Jun, 16, 2020
It was saturated information that was very important
Just a test in jargon comprehension
By on Jul, 24, 2020
Just a test in jargon comprehension.
Technical problems throughout, the buttons had errors and I was stuck on pages, and the checks were tedious
By on Jul, 14, 2020
Technical problems throughout, the buttons had errors and I was stuck on pages, and the checks were tedious. Also, this course had a lot of technical info that just whirled by that I was expected to memorize.
Definitions of QC and QA are not consistent with the quality practice profession
By on Nov, 17, 2020
Definitions of QC and QA are not consistent with the quality practice profession. Recommend collaborating with the American Society for Quality to reframe the definitions. Introduction of Lean Design in this detracted from the goal of the lesson.
The time to complete the program was much longer than the 60 minutes advertised
By on Jul, 01, 2020
The time to complete the program was much longer than the 60 minutes advertised. Too much content, should have been separated into multiple sections.