RedVector
ST-0173
Smart Customer Service 4: 3 Steps to Successful Customer Interaction
Course Objectives
At the conclusion of this course, you will be able to:
- Discuss the importance of being knowledgeable about your company's products, services, and policies
- Describe the typical types of customer interactions, including in-person, telephone, internet, and self-service customers, and the expectations for each type of customer
- Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions
- Identify tips to ensure a positive experience for all types of customer interactions, and discuss ways to go above and beyond and exceed customer expectations
SUBJECT MATTER EXPERT: Ben Eaton