RedVector RV-10433

The Ultimate Project Manager, Chapter 09: Developing Effective Communications

The Ultimate Project Manager, Chapter 09: Developing Effective Communications

1 hr. Online Course

Level: Intermediate

Item#: RV-10433

SME: Michael D'Alessandro

Average Rating

4 21
Effective communication goes a long way in building rapport with your co-workers and clients and informing all project stakeholders involved of a project’s direction and progress. The purpose of this course is to teach you about the various communication methods that can be used in your work place. In this course you will learn about the three most common types of communication (i.e., verbal, written, and body language) and how to use communication to send messages, conduct meetings, and monitor a project’s progress.
Course Objectives
​By the end of this course you should be able to:
  • Identify the different types of communication methods available for verbal communication, written communication, and body language communication and explain when and how they can be used.
  • Define the “Two-Minute Client Touch” technique and identify some actions that can help you carry this out.
  • Explain how managers can develop their own “Employee Touch.” 
  • Determine the essentials of how to conduct a project meetings successfully and how to prepare meeting minutes.
  • Identify the critical parts of how to conduct daily and weekly check-ins.
  • Explain the importance of post-project communication and list the benefits of having post-project communication.
SUBJECT MATTER EXPERT: Michael D'Alessandro
Michael D'Alessandro Photo
Mr. D'Alessandro has been involved with the A/E Design and Construction Industry for more than 20 years. Prior to joining PSMJ Resources, Inc., he was with Parsons Infrastructure and Technology Group as a Principal Project Manager. His responsibilities included project management, proposal preparation, department management, and human resources management.

His extensive project management experience includes engineering, procurement, ranging in capital value from $1 million to $55 million. He has also been responsible for management of fast-track multi-discipline projects involving equity placement for both domestic and international facilities.

During his tenure as a Project/Client Manager, he successfully completed capital projects in 18 different countries. He has worked with some of the largest global companies by consistently demonstrating the ability to accomplish project budget and schedule objectives with a high degree of client satisfaction.

As a consultant, he has provided project management training since 1990 and has been involved in strategic planning for design/build initiatives and work process improvements for small project environments. He has also served as a Quality Council member, leading efforts to measure client satisfaction and improve design productivity.

Michael has a Bachelor of Science degree in Civil Engineering and a Masters Degree in Environmental Engineering. He is also certified by the Project Management Institute as a Project Management Professional (PMP) and is a member of the American Society of Civil Engineers. Michael is also a registered professional engineer in a number of states and is a Diplomate of the American Academy of Environmental Engineers.
State Licenses
AK - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
AK - Engineer (Health, Safety & Welfare - ,)
AL - Engineer (General - ,)
AL - Landscape Architect (General - Approved LA CES-2022)
AR - Engineer (General - ,)
Canada - Northwest Territories and Nunavut Engineer (General - ,)
DC - Engineer (General - CE21800018)
DE - Engineer (Business Practice (maximum of 9 hours) - ,)
FL - Contractor, Certified (General - 0610737)
Accreditation: FL DBPR Approved Provider 0001771
FL - Contractor, Pinellas County (General - 0610737)
Accreditation: FL DBPR Approved Provider 0001771
FL - Contractor, Registered (General - 0610737)
Accreditation: FL DBPR Approved Provider 0001771
FL - Interior Designer (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
GA - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
GA - Contractor, Residential and General (General)
GA - Engineer (General - ,)
GA - Landscape Architect (General - Approved LA CES-2022)
IA - Engineer (General - ,)
ID - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
ID - Engineer (General - ,)
IL - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
IL - Engineer, Professional (General - ,)
IL - Engineer, Structural (General - ,)
IN - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
IN - Engineer (General - Board Approved - CE21800018)
IN - Landscape Architect (General - Approved LA CES-2022)
KS - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
KS - Engineer (Health, Safety & Welfare - ,)
KS - Landscape Architect (General - Approved LA CES-2022)
KY - Engineer (General - ,)
LA - Engineer (General - ,)
LA - Landscape Architect (General - Approved LA CES-2022)
MD - Engineer (General - ,)
MD - Landscape Architect (Category B - Approved LA CES-2022)
ME - Engineer (General - ,)
MI - Engineer (General - ,)
MN - Engineer (General - ,)
MO - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
MO - Engineer (General - ,)
MO - Landscape Architect (General - Approved LA CES-2022)
MS - Engineer (General - ,)
MT - Engineer (General - ,)
NC - Engineer (General - ,)
ND - Engineer (General, Health, Safety & Welfare)
NE - Landscape Architect (General - Approved LA CES-2022)
NH - Engineer (General - ,)
NJ - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
NJ - Engineer (General - 24GP000006300)
NM - Engineer (General - ,)
NM - Landscape Architect (General - Approved LA CES-2022)
NV - Engineer (General - ,)
NY - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
NY - Engineer (General - NYS Sponsor #133)
Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
NY - Landscape Architect (General - Approved LA CES-2022)
OH - Engineer (General - ,)
OH - Landscape Architect (General - Approved LA CES-2022)
OK - Engineer (General - ,)
OR - Engineer (General - ,)
OR - Landscape Architect (General - Approved LA CES-2022)
PA - Code Official,Certified (UCC) (General)
PA - Landscape Architect (General - Approved LA CES-2022)
PR - Engineer (General - ,)
RI - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
SC - Engineer (General - ,)
SD - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
SD - Engineer (General - ,)
SD - Landscape Architect (General - Approved LA CES-2022)
TN - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
TN - Engineer (Health, Safety & Welfare - ,)
TN - Landscape Architect (General - Approved LA CES-2022)
TX - Engineer (General - ,)
UT - Engineer (General - ,)
VA - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
VA - Engineer (General - ,)
VA - Landscape Architect (General - Approved LA CES-2022)
VT - Engineer (General - ,)
WA - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
WA - Landscape Architect (General - Approved LA CES-2022)
WI - Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
WI - Engineer (General - ,)
WV - Engineer (General - ,)
WV - Landscape Architect (General (max 6 hrs online) - Approved LA CES-2022)
WY - Engineer (General - ,)
Professional Organizations
American Academy of Environmental Engineers - AAEES - Member (General - ,)
American Hospital Association - AHA - Certified Healthcare Constructor (CHC) (General)
American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)
American Institute of Architects - AIA - Architects (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
American Institute of Constructors - AIC - Professional Constructor (General)
American Society of Landscape Architects (LA CES) - ASLA - Member (General - Approved LA CES-2022)
American Society of Professional Estimators - ASPE - Certified Professional Estimator (CPE)/Associate Estimator Professional (AEP) (General)
BOMI International - RPA, FMA and/or SMA (General)
Canada - Alberta Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - Alberta Engineer (General - ,)
Canada - British Columbia Architect (AIBC) (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - British Columbia Engineer (General - ,)
Canada - Manitoba Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - Manitoba Engineer (General - ,)
Canada - New Brunswick Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - New Brunswick Engineer (General - ,)
Canada - Newfoundland and Labrador Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - Newfoundland and Labrador Engineer (General - ,)
Canada - Northwest Territory Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Engineer (General - ,)
Canada - Ontario Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - Ontario Engineer (General - ,)
Canada - Quebec Architect (General - AIA Reg RV1263-2022)
Accreditation: AIA Registered Provider J315
Canada - Quebec Engineer (General - ,)
Canada - Saskatchewan Engineer (General - ,)
Canada - Yukon Engineer (General - ,)
Construction Management Association of America - CCM - Certified Construction Manager (General)
Design-Build Institute of America - DBIA - Design-Build Professional (General)
Federal Building Personnel Training Act (FBPTA) (General)
International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)
International Society of Automation - ISA - Certifications (General)
National Institute for Certification in Engineering Technologies - NICET (General - ,)
Ontario Association of Certified Engineering Technicians and Technologists - OACETT - Certified Member (Management/Leadership Training)
Project Management Institute (PMI) - Project Management Professional (CAPM, ACP, RMP, SP) (Technical - RV-10433)
Accreditation: R.E.P. Provider 1510
Project Management Institute (PMI) - Project Management Professional (PMP, PgMP, PfMP, PBA) (Technical - RV-10433)
Accreditation: R.E.P. Provider 1510
Course Reviews (21)
Effective training with good tips on how to improve relationships and project quality through communication
By on May, 26, 2020
Effective training with good tips on how to improve relationships and project quality through communication.
This course will help me to communicate in a more efficient way
By on Jul, 17, 2020
This course will help me to communicate in a more efficient way
While some of the content can be applicable to the field I work in, it wasn't directly related to my work environment and situation
By on Jun, 03, 2020
While some of the content can be applicable to the field I work in, it wasn't directly related to my work environment and situation.
Great, great course!
By on Jul, 11, 2020
Great, great course!
very good information
By on May, 06, 2020
very good information
I was familiar with some of the topics beforehand, but it took a deeper dive into communication
By on Dec, 08, 2020
I was familiar with some of the topics beforehand, but it took a deeper dive into communication.
good
By on Oct, 20, 2020
good.
No additional comments
By (Engineer) on May, 30, 2020
No additional comments.
It was very insightful
By on Jun, 03, 2020
It was very insightful.
information was clear
By (Architect, Professional Organization) on Sep, 04, 2020
information was clear
A little out of date but very good
By (Architect, Interior Designer) on Dec, 01, 2020
A little out of date but very good.
thanks
By (Professional Organization) on Jun, 11, 2020
thanks
fine
By (Professional Organization) on Dec, 21, 2020
fine
Some useful information, but much of it is already common knowledge
By on Jun, 03, 2020
Some useful information, but much of it is already common knowledge.
A bit boring
By on May, 27, 2020
A bit boring
n/a
By on May, 26, 2020
n/a
sometimes there were many items in a list that went on for a number of slides - maybe a summary slide listing all and then breaking items out?
By on May, 15, 2020
sometimes there were many items in a list that went on for a number of slides - maybe a summary slide listing all and then breaking items out?
I found this training extremely male-biased and offensive
By on May, 28, 2020
I found this training extremely male-biased and offensive. Inherently, as a woman, I have a higher pitched voice. This training stated that people won't take you seriously or respect you if you have a higher pitched voice, so people automatically take me less seriously because I'm a woman? Wrong. Additionally, the training continues to harp on the fact that one should use an assertive tone of voice and command their audience. In reality, that would be incredibly intimidating for some clients and present as arrogant and conceited, which is not desirable. Lastly, the training says to call whomever you have just sent an email to to ensure that they received your email. This is an incredibly irritating habit for people to form and deters people from answering their calls. You can use read receipts if it is that important.
Too long, and some of the checkpoints seemed to be inaccurate to covered topics
By (Engineer) on Oct, 26, 2020
Too long, and some of the checkpoints seemed to be inaccurate to covered topics
subjective and answers don't apply in all cases
By on Jun, 22, 2020
subjective and answers don't apply in all cases
Information out of date
By (Engineer) on Mar, 24, 2021
Information out of date. Lots of technical issues in this presentation. Needs to be reviewed, updated and fixed