Smart Quality: Process Improvement

All work is a process—plain and simple. A process is a series of events, activities, decisions, or tasks that transform inputs into outputs. Processes can be very large, crossing many functions within your institution or organization; or small, existing within a department or unit. Smaller processes exist within the context of larger processes. It is imperative as you start that you are careful in what processes you select for improvement. This interactive online course discusses selecting, monitoring, and improving processes so you will be able to provide your products or services accurately and on time.