RedVector JCOM-00173

AEC Project Management: Client Management & Experience

AEC Project Management: Client Management & Experience

1 hr. Online Course

Level: Intermediate

Item#: JCOM-00173

SME: Alfredo Cely, P.E., MSEM

To the client, you don't just represent your firm—you ARE the firm, making your ability to manage that relationship one of the most strategically important skills you can develop as a project manager. This course equips you with the essential skills to build lasting client relationships through continuous communication, proactive expectation management, and satisfaction monitoring that turns single projects into long-term partnerships. You'll learn to understand what clients truly value beyond scope, schedule, and budget, manage difficult situations with professionalism, and create the positive client experiences that drive repeat business, referrals, and firm growth.
Course Objectives

By the end of this course, you will be able to:

  • Explain the project manager's role and accountability for managing the client relationship throughout project delivery.
  • Identify client priorities and success criteria beyond scope, schedule, and budget and explain how they influence the project delivery approach.
  • Describe strategies for coordinating internal and external client expectations while maintaining healthy professional boundaries.
  • Discuss how to develop an effective client communication approach that addresses communication cadence, information flow, client preferences, and changing project needs.
  • Explain how to apply strategies for setting and maintaining realistic client expectations through transparent and timely communication.
  • Identify early indicators of client dissatisfaction and explain how continuous satisfaction monitoring can support proactive risk management.
  • Analyze difficult client situations and determine appropriate communication, escalation, and follow-through strategies to preserve trust and restore confidence.
  • Explain how successful project delivery and ongoing relationship management contribute to strategic client partnerships, repeat work, referrals, firm reputation, and long-term growth.
SUBJECT MATTER EXPERT: Alfredo Cely, P.E., MSEM
Alfredo Cely, P.E., MSEM Photo

Alfredo is a Civil Engineer that has managed Transportation, Land Development, Water Resources and Aviation projects from planning to construction for the past 14 years. Most recently his consulting work has focused on assisting state and local agencies in improving the safety of our transportation network. He has been responsible for several multi-modal transportation projects in the Tampa Bay Area, throughout the U.S. and abroad. He is a licensed Civil Engineer in Florida, North Carolina, and Ecuador.

 

At the University of South Florida, Alfredo serves as an instructor for the Transportation sections of the P.E. Preparation Courses hosted by the American Society of Civil Engineers’ (ASCE) Student Chapter. Alfredo is a member of ASCE’s Street and Highway Operations Committee and is an associate member of the Aviation Planning and Operations Committee. At the national level, Alfredo helps several of the Transportation Research Board Committees and is currently involved in the following committees: Low Volume Roads; Hydrology, Hydraulics and Water Quality; Pedestrian Safety; and Bicycle Transportation.

 

Alfredo served as the Chair of the local ASCE Transportation and Development Institute group during its first two years (2012-2014). The Florida West Coast Chapter of the ASCE has recognized Alfredo’s commitment to the profession and our community honoring him with the Young Engineer of the Year Award in 2014. As part of his involvement with the local engineering community, Alfredo currently serves as a Board Member of the Florida West Coast Branch for ASCE.

State Licenses
AK - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
AK - Engineer (General)
AL - Engineer (General)
AL - Landscape Architect (General - Approved LA CES-2028)
AR - Engineer (General)
DE - Engineer (General)
FL - Engineer (General - 0000271)
Accreditation: This course develops essential project management skills for building and maintaining strong client relationships through effective communication, proactive expectation management, and client satisfaction monitoring. Participants will learn to identify client priorities beyond scope, schedule, and budget, handle difficult situations professionally, and create positive client experiences that foster long-term partnerships, repeat business, referrals, and firm growth.
GA - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
GA - Engineer (General)
GA - Landscape Architect (General - Approved LA CES-2028)
IA - Engineer (General)
ID - Engineer (General)
IL - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
IL - Engineer, Professional (General)
IL - Engineer, Structural (General)
IL - Landscape Architect (General - Approved LA CES-2028)
IN - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
IN - Landscape Architect (General - Approved LA CES-2028)
KS - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
KS - Engineer (Health, Safety & Welfare)
KS - Landscape Architect (General - Approved LA CES-2028)
KY - Engineer (General)
LA - Engineer (General)
LA - Landscape Architect (General - Approved LA CES-2028)
MD - Engineer (General)
MD - Landscape Architect (General - Approved LA CES-2028)
ME - Engineer (General)
MI - Engineer (General)
MI - Landscape Architect (General - Approved LA CES-2028)
MN - Engineer (General)
MO - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
MO - Engineer (General)
MO - Landscape Architect (General - Approved LA CES-2028)
MS - Engineer (General)
MT - Engineer (General)
NC - Engineer (General)
ND - Engineer (General)
NE - Engineer (General)
Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NE - Landscape Architect (General - Approved LA CES-2028)
NH - Engineer (General)
NJ - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
NJ - Engineer (General - 24GP000006300)
NM - Engineer (General)
NM - Landscape Architect (General - Approved LA CES-2028)
NV - Engineer (General)
NY - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
NY - Engineer (General)
Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NY - Landscape Architect (General - Approved LA CES-2028)
OH - Engineer (General)
OH - Landscape Architect (General - Approved LA CES-2028)
OK - Engineer (General)
OR - Engineer (General)
OR - Landscape Architect (General - Approved LA CES-2028)
PA - Engineer (General)
PA - Landscape Architect (General - Approved LA CES-2028)
PR - Engineer (General)
SC - Engineer (General)
SD - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
SD - Engineer (General)
SD - Landscape Architect (General - Approved LA CES-2028)
TN - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
TN - Engineer (Health, Safety & Welfare)
TN - Landscape Architect (General - Approved LA CES-2028)
TX - Engineer (General)
UT - Engineer (General)
VA - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
VA - Engineer (General)
VA - Landscape Architect (General - Approved LA CES-2028)
VT - Engineer (General)
WA - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
WA - Landscape Architect (General - Approved LA CES-2028)
WI - Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
WI - Engineer (General)
WV - Engineer (General)
WV - Landscape Architect (General (max 6 hrs online) - Approved LA CES-2028)
WY - Engineer (General)
Professional Organizations
American Academy of Environmental Engineers - AAEES - Member (General)
American Hospital Association - AHA - Certified Healthcare Constructor (CHC) (General)
American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)
American Institute of Architects - AIA - Architects (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
American Institute of Constructors - AIC - Professional Constructor (General)
American Society of Landscape Architects (LA CES) - ASLA - Member (General - Approved LA CES-2028)
Association for Facilities Engineering - AFE - Certification (General)
BOMI International - RPA, FMA and/or SMA (General)
Canada - Alberta Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Alberta Engineer (General)
Canada - British Columbia Architect (AIBC) (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - British Columbia Engineer (General)
Canada - Manitoba Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Manitoba Engineer (General)
Canada - New Brunswick Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - New Brunswick Engineer (General)
Canada - Newfoundland and Labrador Engineer (General)
Canada - Northwest Territories and Nunavut Engineer (General)
Canada - Northwest Territory Architect / Restricted Practitioner (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Engineer (General)
Canada - Ontario Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Ontario Engineer (General)
Canada - Prince Edward Island Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Prince Edward Island Engineer (General)
Canada - Quebec Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Quebec Engineer (General)
Canada - Saskatchewan Architect (General - JCOM00173-2029)
Accreditation: AIA Registered Provider J315
Canada - Saskatchewan Engineer (General)
Canada - Yukon Engineer (General)
Construction Management Association of America - CMAA - (CCM, CACM) (General)
Green Business Certification Inc. - GBCI - LEED Accredited Professional (AP BD+C) (General)
Green Business Certification Inc. - GBCI - LEED Accredited Professional (AP Homes) (General)
Green Business Certification Inc. - GBCI - LEED Accredited Professional (AP ID+C) (General)
Green Business Certification Inc. - GBCI - LEED Accredited Professional (AP ND) (General)
Green Business Certification Inc. - GBCI - LEED Accredited Professional (AP O+M) (General)
Green Business Certification Inc. - GBCI - LEED Green Associate (GA) (General)
Green Business Certification Inc. - GBCI - WELL Accredited Professional (AP) (General)
International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)
National Institute for Certification in Engineering Technologies - NICET (General)
Project Management Institute (PMI) - Certified Associate in Project Management (CAPM) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - PMI Agile Certified Practitioner (PMI-ACP) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - PMI Professional in Business Analysis (PMI-PBA) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - PMI Risk Management Professional (PMI-RMP) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - PMI Scheduling Professional (PMI-SP) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - Portfolio Management Professional (PfMP) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - Program Management Professional (PgMP) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510
Project Management Institute (PMI) - Project Management Professional (PMP) (Power Skills - 1510SHOOIR)
Accreditation: Authorized Training Partner 1510