Smart Customer Service 3: Effective Verbal and Nonverbal Communication

$29.95

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Average Rating

This course has been discontinued

Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you improve your communication skills when you are the sender of the message, whether you handle customers face-to-face or by telephone.

Objectives Course Applies to Reviews

Course Objectives

At the conclusion of this course, you will be able to:

Discuss effective speaking skills to increase your customers’ understanding of messages you send
Describe effective nonverbal communication to enhance your messages
Discuss techniques for asking and answering questions to enable you to find the best solution for each customer
Describe techniques to help build strong customer relationships

Professional Organizations

American Institute of Constructors - AIC - Professional Constructor (General)

Construction Management Association of America - CMAA - (CCM, CACM) (General)

Project Management Institute (PMI) - Certified Associate in Project Management (CAPM) (Ways of Working - GOCST-0055AD)

Accreditation: R.E.P. Provider 1510

Project Management Institute (PMI) - Program Management Professional (PgMP) (Ways of Working - GOCST-0055AD)

Accreditation: R.E.P. Provider 1510

Project Management Institute (PMI) - Project Management Professional (PMP) (Ways of Working - GOCST-0055AD)

Accreditation: R.E.P. Provider 1510

Course Reviews (4)

The course was presented in a easy to follow way

By Jacob F.on Jul, 28, 2023

The course was presented in a easy to follow way.

okay

By Aspen B.on Dec, 11, 2023

okay

My computer courses ad been out for over seven months just buffering so I don’t quite remember everything that I had read last year

By Theodore A.on Jul, 21, 2023

My computer courses ad been out for over seven months just buffering so I don’t quite remember everything that I had read last year

I communicate very well with my customers, think course is N

By Robert B. (Professional Organization) on Feb, 10, 2024

I communicate very well with my customers, think course is N.G.! Worst worded questions ever!