RedVector RV-10432

The Ultimate Project Manager, Chapter 08: Managing Client Relationships

The Ultimate Project Manager, Chapter 08: Managing Client Relationships

2 hrs. Online Course

Level: Intermediate

Item#: RV-10432

SME: Michael D'Alessandro

Average Rating

4 12
​In the design industry, business is built around good service...and good service depends on good relationships. This eighth course in The Ultimate Project Manager series discusses the importance of establishing and maintaining good client relationships. Keys to a successful client relationship will be discussed, in addition to ways to create a positive impression and provide a great client experience.
Course Objectives
At the conclusion of this course you will be able to:
  • Identify ways to actively manage an effective client relationship.
  • Identify ways to establish and maintain a positive impression with clients.
  • Discuss the importance of maintaining communication with clients and keeping client relationships fresh.
  • List things a project manager can do to provide a great client experience.
SUBJECT MATTER EXPERT: Michael D'Alessandro
Michael D'Alessandro Photo
Mr. D'Alessandro has been involved with the A/E Design and Construction Industry for more than 20 years. Prior to joining PSMJ Resources, Inc., he was with Parsons Infrastructure and Technology Group as a Principal Project Manager. His responsibilities included project management, proposal preparation, department management, and human resources management.

His extensive project management experience includes engineering, procurement, ranging in capital value from $1 million to $55 million. He has also been responsible for management of fast-track multi-discipline projects involving equity placement for both domestic and international facilities.

During his tenure as a Project/Client Manager, he successfully completed capital projects in 18 different countries. He has worked with some of the largest global companies by consistently demonstrating the ability to accomplish project budget and schedule objectives with a high degree of client satisfaction.

As a consultant, he has provided project management training since 1990 and has been involved in strategic planning for design/build initiatives and work process improvements for small project environments. He has also served as a Quality Council member, leading efforts to measure client satisfaction and improve design productivity.

Michael has a Bachelor of Science degree in Civil Engineering and a Masters Degree in Environmental Engineering. He is also certified by the Project Management Institute as a Project Management Professional (PMP) and is a member of the American Society of Civil Engineers. Michael is also a registered professional engineer in a number of states and is a Diplomate of the American Academy of Environmental Engineers.
State Licenses
AK - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
AK - Engineer (Health, Safety & Welfare - ,)
AL - Engineer (General - ,)
AL - Landscape Architect (General - Approved LA CES-2022)
AR - Engineer (General - ,)
DC - Engineer (General - CE21800018)
DE - Engineer (Business Practice (maximum of 9 hours) - ,)
FL - Contractor, Certified (General - 0610736)
Accreditation: FL DBPR Approved Provider 0001771
FL - Contractor, Pinellas County (General - 0610736)
Accreditation: FL DBPR Approved Provider 0001771
FL - Contractor, Registered (General - 0610736)
Accreditation: FL DBPR Approved Provider 0001771
FL - Interior Designer (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
GA - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
GA - Contractor, Residential and General (General)
GA - Engineer (General - ,)
GA - Landscape Architect (General - Approved LA CES-2022)
IA - Engineer (General - ,)
ID - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
ID - Engineer (General - ,)
IL - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
IL - Engineer, Professional (General - ,)
IL - Engineer, Structural (General - ,)
IN - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
IN - Engineer (General - Board Approved - CE21800018)
IN - Landscape Architect (General - Approved LA CES-2022)
KS - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
KS - Engineer (Health, Safety & Welfare - ,)
KS - Landscape Architect (General - Approved LA CES-2022)
KY - Engineer (General - ,)
KY - Land Surveyor (General - 21-04-049)
LA - Engineer (General - ,)
LA - Landscape Architect (General - Approved LA CES-2022)
MD - Engineer (General - ,)
MD - Landscape Architect (Category B - Approved LA CES-2022)
ME - Engineer (General - ,)
MI - Engineer (General - ,)
MN - Engineer (General - ,)
MO - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
MO - Engineer (General - ,)
MO - Landscape Architect (General - Approved LA CES-2022)
MS - Engineer (General - ,)
MT - Engineer (General - ,)
NC - Engineer (General - ,)
ND - Engineer (General, Health, Safety & Welfare)
NE - Landscape Architect (General - Approved LA CES-2022)
NH - Engineer (General - ,)
NJ - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
NJ - Engineer (General - 24GP000006300)
NM - Engineer (General - ,)
NM - Landscape Architect (General - Approved LA CES-2022)
NV - Engineer (General - ,)
NY - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
NY - Engineer (General - NYS Sponsor #133)
Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
NY - Landscape Architect (General - Approved LA CES-2022)
OH - Engineer (General - ,)
OH - Landscape Architect (General - Approved LA CES-2022)
OK - Engineer (General - ,)
OR - Engineer (General - ,)
OR - Landscape Architect (General - Approved LA CES-2022)
PA - Code Official,Certified (UCC) (General)
PA - Landscape Architect (General - Approved LA CES-2022)
PR - Engineer (General - ,)
RI - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
SC - Engineer (General - ,)
SD - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
SD - Engineer (General - ,)
SD - Landscape Architect (General - Approved LA CES-2022)
TN - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
TN - Engineer (Health, Safety & Welfare - ,)
TN - Landscape Architect (General - Approved LA CES-2022)
TX - Engineer (General - ,)
UT - Engineer (General - ,)
VA - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
VA - Engineer (General - ,)
VA - Landscape Architect (General - Approved LA CES-2022)
VT - Engineer (General - ,)
WA - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
WA - Landscape Architect (General - Approved LA CES-2022)
WI - Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
WI - Engineer (General - ,)
WV - Engineer (General - ,)
WV - Landscape Architect (General (max 6 hrs online) - Approved LA CES-2022)
WY - Engineer (General - ,)
Professional Organizations
American Academy of Environmental Engineers - AAEES - Member (General - ,)
American Hospital Association - AHA - Certified Healthcare Constructor (CHC) (General)
American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)
American Institute of Architects - AIA - Architects (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
American Society of Landscape Architects (LA CES) - ASLA - Member (General - Approved LA CES-2022)
American Society of Professional Estimators - ASPE - Certified Professional Estimator (CPE)/Associate Estimator Professional (AEP) (General)
BOMI International - RPA, FMA and/or SMA (General)
Canada - Alberta Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - Alberta Engineer (General - ,)
Canada - British Columbia Architect (AIBC) (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - British Columbia Engineer (General - ,)
Canada - Manitoba Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - Manitoba Engineer (General - ,)
Canada - New Brunswick Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - New Brunswick Engineer (General - ,)
Canada - Newfoundland and Labrador Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - Newfoundland and Labrador Engineer (General - ,)
Canada - Northwest Territories and Nunavut Engineer (General - ,)
Canada - Northwest Territory Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Engineer (General - ,)
Canada - Ontario Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - Ontario Engineer (General - ,)
Canada - Quebec Architect (General - AIA Reg RV1262-2022)
Accreditation: AIA Registered Provider J315
Canada - Quebec Engineer (General - ,)
Canada - Saskatchewan Engineer (General - ,)
Canada - Yukon Engineer (General - ,)
Construction Management Association of America - CCM - Certified Construction Manager (General)
Design-Build Institute of America - DBIA - Design-Build Professional (General)
Federal Building Personnel Training Act (FBPTA) (General)
International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)
International Society of Automation - ISA - Certifications (General)
National Institute for Certification in Engineering Technologies - NICET (General - ,)
Ontario Association of Certified Engineering Technicians and Technologists - OACETT - Certified Member (Management/Leadership Training)
Project Management Institute (PMI) - Project Management Professional (CAPM, ACP, RMP, SP) (Leadership - RV-10432)
Accreditation: R.E.P. Provider 1510
Project Management Institute (PMI) - Project Management Professional (PMP, PgMP, PfMP, PBA) (Leadership - RV-10432)
Accreditation: R.E.P. Provider 1510
Course Reviews (12)
I learned a lot and this course also solidified some of the things already being done to ensure positive client relationship while also giving additional ideas on how to improve
By on Jan, 18, 2021
I learned a lot and this course also solidified some of the things already being done to ensure positive client relationship while also giving additional ideas on how to improve
This Chapter helped me value how greatly it is to be open and how to keep a professional relationship with the client
By on Jul, 21, 2021
This Chapter helped me value how greatly it is to be open and how to keep a professional relationship with the client
great
By (Engineer) on Dec, 31, 2020
great
Nothing particular
By (Engineer, Professional Organization) on Mar, 18, 2021
Nothing particular.
time allocated is incorrectt
By on Jun, 27, 2021
time allocated is incorrectt.
fine
By (Professional Organization) on Dec, 07, 2020
fine
Good information but seemed basic
By (Engineer) on Jan, 17, 2021
Good information but seemed basic.
Some of the material was a bit dated- there was a reference to not asking a client's secretary to check on your flight
By (Engineer) on Mar, 26, 2021
Some of the material was a bit dated- there was a reference to not asking a client's secretary to check on your flight... 1) a lot of clients don't have secretaries, we have office admins and 2) people have smartphones now. Some of the suggestions on gifts might be a violation of public agency policies.
Need more updated contents
By (Professional Organization) on Jul, 16, 2021
Need more updated contents
Up to date knowledge on client relationships, very basic information if you already know the information
By on Jul, 22, 2021
Up to date knowledge on client relationships, very basic information if you already know the information.
This course provided a good foundation for understanding the importance of client relationships
By on Sep, 10, 2021
This course provided a good foundation for understanding the importance of client relationships.
Good
By on Sep, 27, 2021
Good