Leadership Development: Building Resilience and Effective Conflict Management

0.34 hr. Online Course

Level: Fundamental

Item#: JCOM-40191

SME: Vector Solutions Commercial

$15.00

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Do you know the qualities needed to become a good leader? Leadership is not the private reserve of a few charismatic people – it is a process that ordinary people use to bring out the best in themselves and others. This interactive online course will review effective verbal and written communication skills, relationship building, and active listening techniques. We will also discuss adapting communication styles, empathy and compassion in the workplace, as well as the importance of providing constructive feedback.

Objectives SME

Course Objectives

By the end of this course, you will be able to:

Explain why self-care, self-regulation, and resilience are vital for leaders in effectively navigating workplace conflict
Recall how to master tangible practices that elevate personal resilience and prevent leadership burnout
Explain a leader's personal relationship to conflict and its impact on team dynamics
List self-regulation techniques for managing emotions during high-stress leadership situations
Discuss de-escalation tactics and language that diffuse tension and reduce hostility in team conflicts
Explain how to cultivate a leadership style that promotes open communication and conflict resolution

SUBJECT MATTER EXPERT: Vector Solutions Commercial