Coaching for Better Performance

$39.95

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This course has been discontinued

There’s no doubt about it. The workplace has changed drastically over the past two decades. In the past, leading an organization meant managing, directing or supervising. The individual in charge was known as “The Boss” and was responsible for directing all activities and making all decisions.

Today’s employees, however, do not respond well to bosses. They expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a “coach.” Unfortunately, they are typically lacking in the knowledge and skills to master their new role. This 1-hour online interactive course is designed to help you become a coach in the very best sense of the word.

Objectives SME Course Applies to

Course Objectives

At the conclusion of this course you will be able to:

Describe the differences between a coach and a boss
Discuss the characteristics of a successful coach
Identify your own coaching style
Explain how to make the change from boss to coach
Apply effective communication strategies when interacting with an employee
Use listening techniques to improve relationships with employees
Provide and receive effective employee feedback
Conduct a corrective coaching session with an employee

SUBJECT MATTER EXPERT: Genene Blake

Genene E. Blake

Genene Blake has over two decades of management and leadership experience in the areas of corporate communications, personnel development, quality improvement and training. She is currently employed by Care2Learn.com as Director of Course Development, where she is responsible for all aspects of course production—from author management and instructional design to final website implementation.

Genene previously worked for AT&T and Lucent Technologies as a design engineer, project manager and corporate trainer. As a coach and team leader, she has been highly trained in the dynamics of forming and leading productive project teams. Ms. Blake has earned a certificate in project management from Stevens University and a certificate in E-learning Instructional Design from ASTA.

Ms. Blake lives in Tampa, Florida with her black cat named Midnight. Her hobbies include reading, quilting, and foreign travel.

State Licenses

North Carolina

NC - Land Surveyor (General)