Send the message that you are listening to understand. The truth is, it’s easy to not listen. We are surrounded by distractions and the list of reasons we don’t listen well is long. So we have to work on listening to make others feel heard—especially at work. By the end of this course, you will be able to describe how to become a better, more active listener through focusing your attention on the speaker and clarifying their message. You will learn to build trust and become more approachable.
Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.
Describe why it’s easy to not listen and why it’s important to work at being a good, active listener
Convey that you are listening using short statements (verbal cues) and body language
Seek agreement and understanding using a simple clarifying statement formula
Build trust by providing a safe and distraction-free listening environment
Use appropriate questions to understand the speaker’s message
Focus on the speaker by paying attention to body language
Express empathy and provide input to help the speaker better understand their situation
SUBJECT MATTER EXPERT: Bigger Brains
In 2009, Bigger-Brains founder Chip Reaves was tasked with creating an online training platform for Computer Troubleshooters, a global franchise network. As is the case with most companies, some of the training content was unique to their business, but others (Quickbooks, Online Marketing, Microsoft Office, etc) could be used by many companies.
Frustrated with the poor quality, high prices, and lack of selection in the eLearning marketplace, Chip brought together a team to research the characteristics of effective training. The result is Bigger Brains’ “Uniquely Engaging” teacher/learner format, which replicates the dialogue, interaction, humor, and personal connection of traditional classroom training with the “always available” convenience and searchability of eLearning.
Today Bigger-Brains continues to create the “Absolute Best Online Training” from our studios in Anderson, South Carolina.
0.25 hr. Online Course