Course Objectives
By the end of this course, you will be able to:
- Identify common breakdowns that lead to unclear communication.
- Confirm understanding by restating key details of a task or instruction.
- Deliver clear, concise instructions using simple and specific language.
- Verify that a message has been received and understood.
- Provide specific, actionable feedback to correct errors.
SUBJECT MATTER EXPERT: Michelle Dickinson
Michelle E. Dickinson is a renowned figure in mental health innovation, known globally as a keynote speaker, Workplace Resilience Visionary, Burnout Interventionist, TED speaker, and bestselling author. With over 4,000 hours dedicated to training and coaching educators, Michelle’s expertise catalyzes profound shifts in emotional well-being, emphasizing self-reliance and personal mastery. Her dynamic presence and engaging storytelling inspire individuals to unlock their inherent power and lead lives of fulfillment. Michelle’s impact is profound and pervasive, extending across a myriad of industries including logistics, banking, pharmaceuticals, and biotech. She revolutionizes workplace cultures, introducing monumental shifts such as de-escalation training, which become annual staples for seasoned professionals. Michelle’s influence doesn’t stop at corporate boundaries; her programs have a ripple effect that enhances family dynamics and community interactions. Her programs not only challenge and change traditional leadership paradigms but also convert the most resistant individuals into strong proponents of practices like meditation, resulting in monumental habit changes. Her clients range from educators, frontline staff, administration, HR, and individuals, to corporate executives. These simple yet transformative strategies foster lasting personal growth and create a chain reaction of positive and permanent shifts, making Michelle’s followers not just participants but passionate advocates for her life-altering methods.