RedVector
ST-0172
Smart Customer Service 3: Effective Verbal and Nonverbal Communication
0.7 hr. Online Course
Level: Intermediate
Item#: ST-0172
SME: Ben Eaton
USD$39.95
InStock
2029-01-01
Did you know that almost everything you do involves some form of communication? Communication is the give-and-take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In this course, you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This course is designed to help you improve your communication skills when you are conveying a message, whether you assist customers face-to-face or by other means, such as by telephone.
Course Objectives
By the end of this course, you will be able to:
- Discuss effective speaking skills to increase your customers’ understanding of the messages you send
- Describe effective nonverbal communication to enhance your messages
- Discuss techniques for asking and answering questions to enable you to find the best solution for each customer
- Describe techniques to help build strong customer relationships
SUBJECT MATTER EXPERT: Ben Eaton
State Licenses
AK - Land Surveyor (General)
AL - Engineer (General - ,)
AL - Land Surveyor (General)
AL - Landscape Architect (General - Approved LA CES-2024)
AR - Engineer (General - ,)
AR - Land Surveyor (General)
DC - Engineer (General - CE21800018)
DE - Engineer (Business Practice (maximum of 9 hours) - ,)
GA - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
GA - Engineer (General - ,)
GA - Land Surveyor (General)
GA - Landscape Architect (General - Approved LA CES-2024)
IA - Engineer (General - ,)
IA - Land Surveyor (General)
ID - Engineer (General - ,)
ID - Land Surveyor (General)
IL - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
IL - Engineer, Professional (General - ,)
IL - Engineer, Structural (General - ,)
IL - Landscape Architect (General - Approved LA CES-2024)
IN - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
IN - Engineer (General - Board Approved - CE21800018)
IN - Landscape Architect (General - Approved LA CES-2024)
KS - Engineer (General - ,)
KS - Land Surveyor (General)
KS - Landscape Architect (General - Approved LA CES-2024)
KY - Engineer (General - ,)
LA - Engineer (General - ,)
LA - Land Surveyor (General)
LA - Landscape Architect (General - Approved LA CES-2024)
MD - Engineer (General - ,)
MD - Land Surveyor (General)
MD - Landscape Architect (General - Approved LA CES-2024)
ME - Engineer (General - ,)
ME - Land Surveyor (General)
MI - Engineer (General - ,)
MI - Land Surveyor (General)
MI - Landscape Architect (General - Approved LA CES-2024)
MN - Engineer (General - ,)
MO - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
MO - Engineer (General - ,)
MO - Landscape Architect (General - Approved LA CES-2024)
MS - Engineer (General - ,)
MS - Land Surveyor (General)
MT - Engineer (General - ,)
NC - Engineer (General - ,)
NC - Land Surveyor (General)
ND - Engineer (General - ,)
ND - Land Surveyor (General)
NE - Architect (General)
Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NE - Engineer (General)
Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NE - Landscape Architect (General - Approved LA CES-2024)
NH - Engineer (General - ,)
NH - Land Surveyor (General)
NJ - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
NJ - Engineer (General - 24GP000006300)
NM - Engineer (General - ,)
NM - Land Surveyor (General)
NM - Landscape Architect (General - Approved LA CES-2024)
NV - Engineer (General - ,)
NV - Land Surveyor (General)
NY - Land Surveyor (General)
NY - Landscape Architect (General - Approved LA CES-2024)
OH - Engineer (General - ,)
OH - Land Surveyor (General)
OH - Landscape Architect (General - Approved LA CES-2024)
OK - Engineer (General - ,)
OK - Land Surveyor (General)
OR - Engineer (General - ,)
OR - Landscape Architect (General - Approved LA CES-2024)
PA - Land Surveyor (General)
PA - Landscape Architect (General - Approved LA CES-2024)
PR - Engineer (General - ,)
SC - Engineer (General - ,)
SD - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
SD - Engineer (General - ,)
SD - Land Surveyor (General)
SD - Landscape Architect (General - Approved LA CES-2024)
TN - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
TN - Engineer (General - ,)
TN - Landscape Architect (General - Approved LA CES-2024)
TX - Engineer (General - ,)
UT - Engineer (General - ,)
UT - Land Surveyor (General)
VA - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
VA - Engineer (General - ,)
VA - Land Surveyor (General)
VA - Landscape Architect (General - Approved LA CES-2024)
VT - Engineer (General - ,)
WA - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
WA - Land Surveyor (General)
WA - Landscape Architect (General - Approved LA CES-2024)
WI - Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
WI - Engineer (General - ,)
WI - Land Surveyor (General)
WV - Engineer (General - ,)
WV - Land Surveyor (General)
Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
WV - Landscape Architect (General (max 6 hrs online) - Approved LA CES-2024)
WY - Engineer (General - ,)
WY - Land Surveyor (General)
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American Academy of Environmental Engineers - AAEES - Member (General - ,)
American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)
American Institute of Architects - AIA - Architects (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
American Society of Civil Engineers - ASCE - Academy of Geo-Professionals (AGP) (General)
American Society of Civil Engineers - ASCE - American Academy of Water Resources Engineer (AAWRE) (General)
American Society of Landscape Architects (LA CES) - ASLA - Member (General - Approved LA CES-2024)
Canada - Alberta Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Alberta Engineer (General - ,)
Canada - British Columbia Architect (AIBC) (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - British Columbia Engineer (General - ,)
Canada - Manitoba Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Manitoba Engineer (General - ,)
Canada - New Brunswick Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
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Canada - Northwest Territory Architect / Restricted Practitioner (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Nova Scotia Engineer (General - ,)
Canada - Ontario Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Ontario Engineer (General - ,)
Canada - Prince Edward Island Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Prince Edward Island Engineer (General - ,)
Canada - Quebec Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Quebec Engineer (General - ,)
Canada - Saskatchewan Architect (General - RV2114-2025)
Accreditation: AIA Registered Provider J315
Canada - Saskatchewan Engineer (General - ,)
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International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)
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Ontario Association of Certified Engineering Technicians and Technologists - OACETT - Certified Member (Management/Leadership Training)
Project Management Institute (PMI) - Certified Associate in Project Management (CAPM) (Business Acumen - 1510-ST-0172)
Project Management Institute (PMI) - PMI Agile Certified Practitioner (PMI-ACP) (Business Acumen - 1510-ST-0172)
Project Management Institute (PMI) - PMI Professional in Business Analysis (PMI-PBA) (Business Acumen - 1510-ST-0172)
Project Management Institute (PMI) - PMI Risk Management Professional (PMI-RMP) (Business Acumen - 1510-ST-0172)
Project Management Institute (PMI) - PMI Scheduling Professional (PMI-SP) (Business Acumen - 1510-ST-0172)
Project Management Institute (PMI) - Portfolio Management Professional (PfMP) (Business Acumen - 1510-ST-0172)
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Project Management Institute (PMI) - Project Management Professional (PMP) (Business Acumen - 1510-ST-0172)
Society for Human Resource Management - SHRM - Certified Professional (General - 26-KE7TZ)