RedVector ST-0196

Smart Management: Hiring the Right Talent - Customer Service

Smart Management: Hiring the Right Talent - Customer Service

1 hr. Online Course

Level: Intermediate

Item#: ST-0196

SME: Mary Key, Ph.D.

USD$39.95 InStock 2029-01-01
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This course has been discontinued.

 
 
Hiring the right talent can make a difference between success and failure in your organization. There are major financial, morale and business growth implications when you don't bring on customer focused people. Hiring top talent is both an art and science. In this SmartTeam course, we will focus on best practices and bottom-line evidence that will show you how to hire the best talent. Although this course will be focusing on hiring for a customer service position, the concepts and techniques can be applied to any position.
Objectives Course Applies to
Course Objectives
At the conclusion of this course, you will have learned how to:
  • Improve and enhance your ability to interview candidates effectively and how to organize the information to make the right selection
  • Identify the key competencies of targeted positions and gather valuable behavioral data about how each candidate stacks up against the agreed upon job competencies
  • Integrate the information from multiple interviewers
  • Discuss the overall purpose of an effective interviewing process to provide the kind of support necessary to retain that talent
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MD - Landscape Architect (General - Approved LA CES-2025)
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MI - Land Surveyor (General)
MI - Landscape Architect (General - Approved LA CES-2025)
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Accreditation: AIA Registered Provider J315
MO - Engineer (General - ,)
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SD - Landscape Architect (General - Approved LA CES-2025)
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VA - Architect (General - RV2141-2025)
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Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
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