PMBOK® Guide - Eighth Edition: Dealing with Project Conflict

Conflict is a natural and unavoidable part of project work. This course teaches project and product professionals how to recognize, understand, and manage conflict effectively to support team performance and project success. Aligned to the PMBOK® Guide 8th Edition, the course explores common sources of conflict, team dynamics, and practical resolution strategies. Learners will examine real-world scenarios across both predictive and agile environments to understand how conflict develops and how skilled project professionals respond. Participants will learn how to diagnose the root cause of conflict, select appropriate resolution approaches, and navigate challenges involving team members, stakeholders, and competing priorities. The course also covers how to build a team environment that supports productive disagreement and prevents destructive conflict.