Smart Leadership: Part 6 - Encourage the Heart

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Most people rate “having a caring boss” even higher than they value money or fringe benefits. In fact, how long employees stay at a company and how productive they are there is determined by the relationship they have with their immediate supervisor. This segment in the Leadership Challenge Series covers the last – but in no way least important – practice of exemplary leadership, “Encourage the Heart.” You’ll learn the best ways to recognize the contributions of others and reward those that deserve the appreciation. You’ll take a close look at the theory that high expectations lead to high performance, and why you should set the bar higher as a result. When these positive expectations yield results, leaders then celebrate the values and victories in their organizations.

Exemplary leaders keep four essential points at the fore: focus on clear standards, expect the best, pay attention, and personalize recognition. Learn how to put these points into practice to stimulate and motivate each individual on your team! This is the sixth and last in a series of courses adopted from the highly respected book, The Leadership Challenge, written by James Kouzes and Barry Posner.

Objectives SME

Course Objectives

At the conclusion of this course you will be able to:

List the essentials in recognizing contributions
Discuss the need to pay attention to your constituents and be on the lookout for achievements to recognize
Define the components of effectively celebrating values and victories
Describe many different corporate celebrations

SUBJECT MATTER EXPERT: James Kouzes and Barry Posner

Jim Kouzes is chairman emeritus of the Tom Peters Company, a professional services firm which specializes in leadership development. He's also an executive fellow in the Center for Innovation and Entrepreneurship, Leavey School of Business, Santa Clara University.

Barry Posner is Dean of the Leavey School of Business at Santa Clara University, located in the heart of Silicon Valley.

Jim and Barry co-authored The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations, which is now in its third edition (2002) with over one million copies in print. The Leadership Challenge, available in eleven languages, has been a selection of the Macmillan Executive Book Club and the Fortune Book Club. It's the winner of the 1989 James A. Hamilton Hospital Administrators' Book, the 1995-96 Critics' Choice Award, and was a BusinessWeek bestseller in 2001. Jim and Barry have also co-authored Credibility: How Leaders Gain and Lose It, Why People Demand It, which was chosen by Industry Week as one of the ten best management books of 1993. Encouraging the Heart and The Leadership Challenge Planner were released in 1999. Based on solid research involving over 70,000 surveys, 1,000 written case studies, and 100 in-depth interviews, these books describe the leadership principles and practices that generate high performance in individuals and organizations.