Smart Business Writing: Writing Effective Emails

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In today’s business world, email is often the preferred means of exchanging information, yet many organizations overlook this very important form of business communication. Because so much of our daily social and business interactions occur over the internet, it is very easy to take such an important means of communication for granted. However, in most businesses, email is the preferred interaction over other forms of communication; therefore, utilizing email in a professional and efficient manner is vital for success. This course discusses ways to make this most important means of communication effective and efficient so you can produce stellar emails that grab your reader’s attention. Tips for structuring emails and knowledge about proper professional email tone and language will be presented.

Objectives Course Applies to

Course Objectives

By the end of this course, you will be able to:

Identify the best structure for the body of an email
Discuss ways to set a professional tone in your correspondence
Discuss basic tips and helpful hints on writing corporate audiences effectively
Describe proper email language to enhance the professionalism of your email communications

Professional Organizations

American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)

American Institute of Constructors - AIC - Professional Constructor (General)

Canadian Registered Safety Professionals - CRSP (General)

Construction Management Association of America - CMAA - (CCM, CACM) (General)

International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)