Business Writing: E-Mail Techniques

Almost every professional today is faced with the seemingly simple task of writing an e-mail. Under closer observation, however, the problems created by e-mails (confusion, misunderstanding, or even lack of response) can be quite daunting. Guarantee your business''s success through effective communication.

This 1-hour online interactive course teaches you how to use electronic mail to focus and present information effectively, so that you can immediately capture your reader''s attention and then hold it by arranging the details in a logical sequence. This course presents techniques for improving your writing style and discusses the common mistakes people make when writing email. You''ll learn how to recognize bad habits and to incorporate good habits into your daily email routine.

Beneath the surface, electronic mail is simply another type of writing and, as such, it must adhere to some basic principles. A solid foundation in business and technical writing ensures successful communication with clients, co-workers and other business affiliates.