RedVector ST-0174

Smart Customer Service 5: Handling Customer Complaints

Smart Customer Service 5: Handling Customer Complaints

1 hr. Online Course

Level: Intermediate

Item#: ST-0174

SME: Ben Eaton

USD$39.95 InStock 2029-01-01
add to cart Get More With a Subscription! Request a Demo For Your Company
This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.
Objectives SME Course Applies to
Course Objectives
At the conclusion of this course, you will be able to:
  • Discuss the reasons customers complain
  • Describe the skills needed to handle complaints
  • Explain how to communicate effectively with customers who may be upset, angry, or frustrated
  • Describe the 5-step method for handling customer complaints to bring successful resolution
SUBJECT MATTER EXPERT: Ben Eaton
Ben Eaton Photo
State Licenses
Alaska
AK - Land Surveyor (General)
Alabama
AL - Land Surveyor (General)
AL - Landscape Architect (General - Approved LA CES-2024)
Arkansas
AR - Land Surveyor (General)
District Of Columbia
DC - Engineer (General - CE21800018)
Georgia
GA - Land Surveyor (General)
GA - Landscape Architect (General - Approved LA CES-2024)
Iowa
IA - Land Surveyor (General)
Idaho
ID - Land Surveyor (General)
Illinois
IL - Landscape Architect (General - Approved LA CES-2024)
Indiana
IN - Engineer (General - Board Approved - CE21800018)
IN - Landscape Architect (General - Approved LA CES-2024)
Kansas
KS - Land Surveyor (General)
KS - Landscape Architect (General - Approved LA CES-2024)
Louisiana
LA - Land Surveyor (General)
LA - Landscape Architect (General - Approved LA CES-2024)
Maryland
MD - Land Surveyor (General)
MD - Landscape Architect (General - Approved LA CES-2024)
Maine
ME - Land Surveyor (General)
Michigan
MI - Land Surveyor (General)
MI - Landscape Architect (General - Approved LA CES-2024)
Missouri
MO - Landscape Architect (General - Approved LA CES-2024)
Mississippi
MS - Land Surveyor (General)
North Carolina
NC - Land Surveyor (General)
North Dakota
ND - Land Surveyor (General)
Nebraska
NE - Architect (General)
Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NE - Engineer (General)
Accreditation: Vector Solutions is authorized by IACET to offer 0.1 CEUs for this program.
NE - Landscape Architect (General - Approved LA CES-2024)
New Hampshire
NH - Land Surveyor (General)
New Jersey
NJ - Engineer (General - 24GP000006300)
New Mexico
NM - Land Surveyor (General)
NM - Landscape Architect (General - Approved LA CES-2024)
Nevada
NV - Land Surveyor (General)
New York
NY - Landscape Architect (General - Approved LA CES-2024)
Ohio
OH - Land Surveyor (General)
OH - Landscape Architect (General - Approved LA CES-2024)
Oklahoma
OK - Land Surveyor (General)
Oregon
OR - Landscape Architect (General - Approved LA CES-2024)
Pennsylvania
PA - Land Surveyor (General)
PA - Landscape Architect (General - Approved LA CES-2024)
South Dakota
SD - Land Surveyor (General)
SD - Landscape Architect (General - Approved LA CES-2024)
Tennessee
TN - Landscape Architect (General - Approved LA CES-2024)
Utah
UT - Land Surveyor (General)
Virginia
VA - Land Surveyor (General)
VA - Landscape Architect (General - Approved LA CES-2024)
Washington
WA - Land Surveyor (General)
WA - Landscape Architect (General - Approved LA CES-2024)
Wisconsin
WI - Land Surveyor (General)
West Virginia
WV - Land Surveyor (General)
Accreditation: RedVector is the approved provider of this course offering. RedVector has changed its name and is now operating as Vector Solutions.
WV - Landscape Architect (General (max 6 hrs online) - Approved LA CES-2024)
Wyoming
WY - Land Surveyor (General)
Professional Organizations
American Hospital Association - AHA - Certified Healthcare Facility Manager (CHFM) (General)
American Society of Civil Engineers - ASCE - Academy of Coastal, Ocean, Port & Navigation Engineers (ACOPNE) (General)
American Society of Civil Engineers - ASCE - Academy of Geo-Professionals (AGP) (General)
American Society of Civil Engineers - ASCE - American Academy of Water Resources Engineer (AAWRE) (General)
American Society of Landscape Architects (LA CES) - ASLA - Member (General - Approved LA CES-2024)
International Facility Management Association - IFMA - Certified Facility Manager (CFM) (General)
Project Management Institute (PMI) - Certified Associate in Project Management (CAPM) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - PMI Agile Certified Practitioner (PMI-ACP) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - PMI Professional in Business Analysis (PMI-PBA) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - PMI Risk Management Professional (PMI-RMP) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - PMI Scheduling Professional (PMI-SP) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - Portfolio Management Professional (PfMP) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - Program Management Professional (PgMP) (Business Acumen - 1510-ST-0174)
Project Management Institute (PMI) - Project Management Professional (PMP) (Business Acumen - 1510-ST-0174)
Society for Human Resource Management - SHRM - Certified Professional (General - 24-W2ZMK)