RedVector ST-0057AD

Smart Customer Service 5: Handling Customer Complaints

Smart Customer Service 5: Handling Customer Complaints

1 hr. Online Course

Level: Intermediate

Item#: ST-0057AD

SME: Anonymous

USD$29.95 InStock 2029-01-01
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This course has been discontinued
 
This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.
Objectives
Course Objectives
At the conclusion of this course, you will be able to:
  • Discuss the reasons customers complain
  • Describe the skills needed to handle complaints
  • Explain how to communicate effectively with customers who may be upset, angry, or frustrated
  • Describe the 5-step method for handling customer complaints to bring successful resolution