RedVector RV-PGM140

Smart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140)

Smart Customer Service: Courtesies, Listening for Understanding for Successful Customer Interaction (RV-PGM140)

1 hr. Program

Level: Intermediate

Item#: RV-PGM140

SME: Ben Eaton

USD$39.95 InStock 2029-01-01
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This interactive online course is presented in three modules: 
   Courtesies, Attitude, and Ethics
   Listening for Understanding 
   3 Steps to Successful Customer Interaction


You will learn how to combine the basics of customer service, how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet. It will also help you improve your listening skills, and teach you to complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.
Objectives SME Course Applies to
Course Objectives

At the conclusion of this course, you will be able to:

  • Discuss the importance of being knowledgeable about your company's products, services, and policies    
  • Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions
  • Explain the importance of conducting yourself in an ethical manner
  • Discuss techniques, such as listening actively and attentively, to help interpret customer requests correctly
 
Courses in this Package
Course Title
Avg. Rating
Hours
Level
Smart Customer Service 1: Courtesies, Attitude, and Ethics - ST-0170
0.5
Intermediate
Smart Customer Service 2: Listening for Understanding - ST-0171
0.5
Intermediate
Smart Customer Service 4: 3 Steps to Successful Customer Interaction - ST-0173
0.5
Intermediate
SUBJECT MATTER EXPERT: Ben Eaton
Ben Eaton Photo
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