Biography
Greg has 20 years of experience in contact center management. His expertise include contact center optimization, inside sales (inbound & outbound), start-up operations, strategic planning, execution of process improvement plans, and leadership development. He helps companies drive revenue and improve customer satisfaction by placing focus on process improvements, staff development, and creating an environment of continuous improvement. Companies hire Greg to:
- Design strategies to improve customer satisfaction by leveraging the potential of the call center, self service, and social media.
- Implement operational plans, training, and improve employee engagement to ensure customer service strategies are implemented across the organization.
- Create organizational awareness around the voice of the customer resulting in improved revenue, cost efficiencies, and brand loyalty.
