If your customers are happy, you’re happy. Simple as that. Satisfied customers mean repeat business—not to mention more business when they tell their friends, colleagues, acquaintances, and even random people in the coffee shop. That’s why knowing how to establish and cultivate lasting customer relationships is key.
This comprehensive Customer Service Certificate will take you through the first interaction with the customer, because you can never make a second, first impression, how to listen for understanding, verbal and non verbal communication, successful tips for great customer interaction and conclude with how to handle customer complaints and how to make it right.
Courses Include:
Smart Customer Service 1: Courtesies, Attitude, and Ethics
Smart Customer Service 2: Listening for Understanding
Smart Customer Service 3: Effective Verbal and Nonverbal Communication
Smart Customer Service 4: 3-Steps to Successful Customer Interaction
Smart Customer Service 5: Handling Customer Complaints
5 hrs. Certificate Packages